FAQ

You can simply create your account using your email ID and login to this website. you can view products and add it to cart or you can click on Buy Now and proceed for checkout.

choose your suitable payment method. Once you place the order, We will send you order confirmation details in short while. For more details feel free to contact us.

All orders are processed within 8-10 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Few items sold on this website are not eligible for return/exchange. Please check return/exchange criteria of particular item before checkout.

You have 10 calendar days to return/exchange an item from the date you received it.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

You can visit our SHIPPING & RETURNS/ EXCHANGES page

We are happy to help you with your queries, you can mail us on customercare@phulaan.in or

you can call us on +91 7588 720 727 during Monday to Friday 9.00 AM to 7.00 PM IST.

We are also available on facebook and instagram. You can ping us there.

Yes, Phulaan is all about handmade products. We design our all products and we produce it ourself.

Yes, We can register you as our wholesaler. For more details visit our store policy. You can find the link in the bottom of the page.

Currently we are not delivering outside India. We will notify on website once we start accepting international orders.